A MUM was left fuming after her daughter was left stranded at an airport in Greece when easyJet cancelled the flight and have been unable to seek out her lodging.
Sarah Mallandain ended up having to fork out an additional £670 to place her 20-year-old daughter Chloe on a British Airways flight to London from Crete on Monday.
Chloe from Hampshire arrived at Heraklion Airport and located that her flight on Sunday had been delayed.
After ready round for hours she was advised the flight had then been cancelled after airline employees went over their hours.
The airline have been unable to seek out out there lodging for all passengers till a later flight was out there – leaving Chloe stranded on the airport.
She ended up making a mattress out of her baggage to attempt to get some sleep however claims she was shouted at by airport employees a number of occasions and advised to sit down up.
Mum Sarah managed to get Chloe on a flight however hit out on the firm after claiming they left her with no flight, meals or drink.
EasyJet has since apologised to the household and provided to reimburse any prices.
Talking at this time Sarah stated: “My daughter arrived at Crete airport realizing there was a delay on her flight, which each hour obtained delayed, then at 2am they cancelled the flight however didn’t inform them (all of them needed to test on-line).
“The easyJet employees then despatched everybody to go and gather their baggage.
“From there, they despatched anybody who booked a full bundle with easyJet off to inns, then simply left everybody else stranded with no assist.
“This was my daughter’s first time travelling overseas on her personal.
“She’s 20-years-old and was scared and didn’t know what to do.
“Her pal’s dad then contacted me and we agreed to ebook them for Sunday afternoon with British Airways costing one other £1,344; they have been by no means provided any meals or drink or assist at any stage of the night time.
“I advised them to remain within the airport as they’d nowhere to go, all night time they have been getting shouted at to sit down up and never sleep.
“This went on until they went to the gate for the subsequent flight, which the British Airways floor employees checked them in.”
An easyJet spokesperson at this time stated: “Ms Mallandain’s flight from Heraklion to London Gatwick was sadly cancelled because of the knock on impression of air visitors management restrictions in Gatwick on the crew’s security regulated working hours, which meant they have been unable to function the flight.
“The security and wellbeing of our clients and crew is all the time easyJet’s highest precedence.
“We notified clients straight of their choices by way of e-mail and SMS, together with rebooking without spending a dime and arranging lodge lodging.
“Attributable to restricted lodge room availability in Heraklion we have been unable to supply rooms for all clients and so we advise clients who’re required to ebook their very own that they are going to be reimbursed.
“Ms Mallandain’s flight was booked by way of a third-party journey agent, who we ask to share any essential flight data with their clients, and we’re sorry to listen to this was not handed on to her.
“Our workforce is contacting Ms Mallandain to apologise for her expertise, reimburse any bills she incurred and course of her declare for compensation.
“Whereas this was exterior of our management, we want to apologise for the inconvenience triggered.”
1000’s of flights have been cancelled in latest weeks following the mass quantity of holidaymakers jetting off on summer time holidays.