A NEWLYWED couple have claimed they flew out to Cyprus on their £2,200 honeymoon – solely to search out out that TUI cancelled their resort with out telling them.
Nicola Owen-Cook dinner flew out to Paphos, Cyprus, together with her husband Ben in June, excited to rejoice their wedding ceremony that they’d final yr.
Nevertheless, they mentioned they arrived at Leonardo Plaza Cypria Maris Seaside resort solely to be instructed by workers that they didn’t have a reserving.
Nicola, 35, mentioned she was left in tears on the primary day of her honeymoon whereas making an attempt to talk to somebody at TUI on their 24/7 helpline.
The resort supervisor agreed to let the couple from York, North Yorkshire, keep for the evening whereas they tried to get by to somebody on the vacation firm.
After lastly managing to talk to a rep the next day, the couple have been promised they’d obtain the very best bundle for the week.
The resort and TUI have been lastly capable of repair the blunder and Nicola and Ben have been capable of keep – nonetheless, Nicola claims they weren’t given a honeymoon bundle as deliberate.
Talking at this time, Nicola mentioned: “We have been actually excited on the airport and after we obtained on the flight to fly out to Cyprus.
“We had anticipated to get a honeymoon hamper which might have contained various things like a fruit basket and champagne.
“Nevertheless, after we arrived we didn’t get one as TUI had cancelled the resort.
“The TUI rep instructed us we have been being upgraded to the best bundle out there so we thought that will be okay.
“It later transpired we hadn’t been given the very best bundle as we have been instructed we couldn’t entry a sure lounge or pre e-book sunbeds as we didn’t have the best wristband to have the ability to.
“So TUI had tried to fob us off presumably.
“We have been careworn and disillusioned with that information and it took a day or two to recover from.
“We’ll by no means get these first 24 hours again.”
Nicola added: “I’m most upset with how they dealt with it, I perceive errors occur.
“TUI ought to have been those to type all of it and will have been bending over backwards to test on us however there was nothing.
“We’ll by no means get one other honeymoon and sadly the primary 24 hours have been actually demanding and upsetting as a substitute of enjoyable and gratifying.
“We spoke to a different couple on our flight house and in addition had their lodging cancelled on the identical resort.
“I’ve since put in two complaints and it has been six weeks however I’ve heard nothing again.
“We have been lucky that the resort workers have been actually good and organised.”
Nicola and Ben’s flights and transfers have been unaffected and it was solely after they arrived on the resort that they have been instructed their reserving there had been cancelled.
TUI has been approached for remark.