Delighted workforce at Simpson & Marwick rating prime trade recognition
An upmarket residential property specialist is celebrating after securing a triple whammy of trade accolades underlining its market chief standing.
Simpson & Marwick has been named prime performing agency within the ESPC’s annual, Impartial Thriller Shopper of the 12 months award.
In the meantime, newest stats from property web site Rightmove present Simpson & Marwick was primary for the sale of properties value extra that £250,000 throughout Edinburgh and East Lothian in April and Might. The agency was additionally primary for itemizing of properties in that value bracket throughout March and April.
Katie Macdonald, Director of Property Gross sales at Simpson & Marwick, mentioned: “These three accolades are a testomony to the workforce for his or her onerous work and regularly going over and above for our shoppers. We anticipate massive issues within the 12 months forward constructing on this success.
“Now greater than ever, we all know that shoppers have excessive expectations. At Simpson & Marwick, we attempt to guarantee that each one in every of our shoppers receives first-class service.
“There are few issues extra essential in life than shopping for and promoting a house and we all know that is of paramount significance to our clients – so we put it on the coronary heart of all the pieces we do.
“That makes it particularly gratifying that the workforce’s onerous work, dedication and energy has now been recognised by two of the most important names on the planet of property – ESPC and Rightmove”.
The ESPC thriller shopper award noticed Simpson & Marwick praised for offering the most effective customer support out of 140 solicitors and property brokers concerned – after the agency secured a powerful 94 factors out of a doable 95, nicely forward of the general common of 75.
ESPC commissioned an unbiased company to evaluation the house promoting course of provided by a number of companies by means of the eyes of a client. That concerned scoring every agency’s efficiency throughout varied elements of the client expertise.
Louisa Raistrick, who can also be a Director of Property Gross sales with the agency, mentioned: “Inside a aggressive market, the necessity for excellent service has by no means been extra essential, so we’re delighted the thriller shopper was in a position to witness our excessive requirements first-hand and based mostly on the superb degree of service acquired, award our agency first place.
“The thriller shopper was impressed at each contact level, which is superb to listen to. From our web site with informative and professional recommendation, to the usual of the data and the comply with up communication – a testomony to our hard-working skilled workforce.”
As a part of the programme, elements reminiscent of first impressions, visibility and on-line presence, advertising of the property, establishing client wants, price construction and transparency have been all taken into consideration to calculate an general rating for every enterprise.
Simpson & Marwick acquired prime marks of 20 out of 20 for its web site and 25 out of 25 for its follow-up dialogue with clients. The agency additionally achieved a powerful 49 out of fifty for the way in which by which its workforce dealt with the enquiry name, which concerned establishing the shopper’s wants and advertising of the property.
By way of property gross sales and listings, the latest Rightmove stats present the agency is constant its lengthy domination of the upper finish of the property market, the place houses fetch a minimum of quarter of one million kilos.
In 2021, Rightmove figures present Simpson & Marwick bought extra property over £300,000 than another agent in Edinburgh and East Lothian (excluding new builds). In the meantime, for the previous 13 years, the agency has been the Number one ESPC agent for complete gross sales of property over £250,000 in Edinburgh in East Lothian.
In 2021 Simpson & Marwick bought greater than £236 million of residential property, attaining a mean of 8% above the Dwelling Report valuations, with properties promoting in 15 days in Edinburgh and 21 days in East Lothian on common.
Simpson & Marwick traces its roots again to 1886 making it one of many best-known and most trusted names within the Edinburgh property market. With 30 workers, the agency has places of work in Edinburgh, East Lothian and Glasgow with over 135 years’ value of expertise. In 2020 it turned a part of Moray Group.