TUI buyer ‘wakes up in night time to seek out resort room flooded with uncooked sewage’ throughout dream vacation to Cape Verde

A TUI buyer claims he woke in the course of the night time throughout his dream vacation to Cape Verde to seek out his resort flooded with smelly sewage.

Jamie Robert mentioned he noticed uncooked sewage flowing from his bathe after heavy rainfall at Riu Touareg Boa Vista in Cape Verde yesterday.

A surprising video exhibits Jamie’s room utterly overflowing with a brown murky water.

The vacation goer tried to salvage a few of his belongings by piling his suitcase and clothes on prime of the mattress.

Within the clip he could be seen wading by way of the rooms hall as filthy water fills the room and up in opposition to the partitions.

Jamie from Manchester claims employees on the resort didn’t take the incident critically and solely provided him towels for his room following the incident.

He mentioned he misplaced half of his possessions from the flooding which rose to his knees.

Jamie took to Twitter yesterday in a bid to get assist from his TUI reps, writing: “@TUIUK hi there we’d like pressing help please RE Touareg Boa Vista.

“All the resort is underwater and rooms are flooded out with uncooked sewage.

“Employees at reception are usually not treating this critically and we will’t get a response from anyone.”

“We wakened at 4am to our room ankle deep in wastewater.

“We’d misplaced possessions and uncooked sewage was arising from the bathe drain.

“No help from the resort employees in any respect, I needed to wake different rooms as much as alert them.

“@TUIUK I’m mortified.”

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He later added: “I used to be repeatedly advised by reception employees that the resort supervisor can be unavailable for help till his shift began at 8am native time.

“We went to reception at 4.30am and flooding had solely worsened.

“We’re wading by way of sewage to attempt to salvage what we will, that is horrendous.”

A TUI spokesperson replied: “Hello Jamie – Thanks for elevating this challenge to us and I’d wish to apologise for what has occurred.

“I’ve raised this with our resort workforce and we might be in contact with you as quickly as attainable. ^Ashley.”

Jamie replied: “Thanks Ashley. That is the extent of the harm.

“I perceive you aren’t answerable for the climate however this was tremendously mishandled by the resort workforce and in consequence we’ve misplaced half of our possessions.

“Please get in contact when you realize extra info.”

Jamie claims he noticed sewage coming from his sewage drain.

Social media customers had been left shocked by the footage.

One mentioned: “Completely shameful from @TUIUK.

“How can this be acceptable? Kind this out and get these individuals to security now. You’ll be able to and needs to be doing higher than this!”

One other wrote: “Omg what have you ever misplaced?”

To which Jamie responded: “We’ve misplaced quite a lot of materials possessions, two suitcases, half of our garments, a number of electrical units too.

“All of this may be claimed with insurance coverage nevertheless it’s simply not the purpose is it?

“They knew our rooms had been flooding and did nothing to alert us. We needed to inform the company ourselves.”

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A 3rd commented: “That’s disgusting, they should refund you the entire value of the vacation, speak about a well being hazard.”

A fourth added: “I’m so sorry this occurred to you guys. Actually hope somebody can reply and help you quickly.

“@TUIUK get it bloody sorted.”

A closing member replied: “Omg that’s horrible, hopefully somebody does one thing and also you don’t get ailing.”

TUI has been approached for remark.